FAQs

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, browse our products, select the item(s) you want, choose your preferred options (if applicable), and click Add to Cart. When you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order.

2. Do I need to create an account to shop?

You can browse products as guest, however, you have to create an account to check out. Creating an account allows you to track orders, save your shipping details, and receive exclusive offers.

3. What payment methods do you accept?

We accept major debit and credit cards, bank transfers, mobile payments, and other secure online payment options available at checkout.

4. Is my payment information secure?

Yes. All transactions are encrypted using secure payment gateways. We do not store your card or sensitive payment information.

5. How long does delivery take?

Delivery times depend on your location and selected shipping method. Orders are typically delivered within 3–7 business days after order confirmation.

6. How much does shipping cost?

Shipping fees are calculated at checkout based on your location, order size, and delivery method. Promotional free-shipping offers may apply.

7. Do you ship internationally?

No, we ship to only locations within Nigeria. Available locations and shipping fees will be displayed during checkout.

8. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can also track your order by logging into your account.

9. Can I change or cancel my order?

Orders can be changed or canceled only before they are processed or shipped. Please contact customer support as soon as possible for assistance.

10. What is your return policy?

We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Some items may not be eligible for return.

11. How do I request a refund?

Once your returned item is received and inspected, refunds will be processed to your original payment method within 14–21 business days.

12. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order number and clear photos of the item. We’ll arrange a replacement or refund at no extra cost.

13. Are your products genuine?

Yes. All products sold on our platform are 100% authentic and sourced from trusted manufacturers or authorized distributors.

14. Do you offer discounts or promotions?

Yes. Subscribe to our newsletter or follow us on social media to stay updated on sales, discounts, and special offers.

15. How can I contact customer support?

You can reach us via email, phone, live chat, or our contact form. Our support team is available Monday–Friday, 8am–6pm.