Shipping Policy

Shipping Policy

Last updated: June 25, 2024

Thank you for shopping with us. This Shipping Policy outlines how and when your orders are processed and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.

Please note that processing delays may occur during peak seasons, promotions, or unforeseen circumstances.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery timelines:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Delivery times are estimates and may be affected by factors beyond our control, such as customs delays or courier disruptions.

3. Shipping Destinations

We currently ship to:

• Domestic addresses within Nigeria

If we do not ship to your location, you will be notified during checkout.

4. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s).
Tracking information may take up to 24 hours to become active.

5. Delivery Issues

We are not responsible for:

• Delays caused by the courier

• Incorrect or incomplete shipping addresses provided by the customer

• Lost or stolen packages after delivery confirmation

If your package is marked as delivered but not received, please contact the courier directly or reach out to us for assistance.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the damaged item and packaging

We will assess the issue and arrange a replacement or refund where applicable.

7. Address Changes

Once an order has been placed, shipping addresses cannot be changed after the order has been processed.
Please ensure all shipping details are correct before completing your purchase.

8. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Phone: +234 705 576 5563

• Business Hours: Monday - Friday, 8am - 6pm