Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, browse our products, select the item(s) you want, choose your preferred options (if applicable), and click Add to Cart. When you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order.

2. Do I need to create an account to shop?

You can browse products as guest, however, you have to create an account to check out. Creating an account allows you to track orders, save your shipping details, and receive exclusive offers.

3. What payment methods do you accept?

We accept major debit and credit cards, bank transfers, mobile payments, and other secure online payment options available at checkout.

4. Is my payment information secure?

Yes. All transactions are encrypted using secure payment gateways. We do not store your card or sensitive payment information.

5. How long does delivery take?

Delivery times depend on your location and selected shipping method. Orders are typically delivered within 3–7 business days after order confirmation.

6. How much does shipping cost?

Shipping fees are calculated at checkout based on your location, order size, and delivery method. Promotional free-shipping offers may apply.

7. Do you ship internationally?

No, we ship to only locations within Nigeria. Available locations and shipping fees will be displayed during checkout.

8. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can also track your order by logging into your account.

9. Can I change or cancel my order?

Orders can be changed or canceled only before they are processed or shipped. Please contact customer support as soon as possible for assistance.

10. What is your return policy?

We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Some items may not be eligible for return.

11. How do I request a refund?

Once your returned item is received and inspected, refunds will be processed to your original payment method within 14–21 business days.

12. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order number and clear photos of the item. We’ll arrange a replacement or refund at no extra cost.

13. Are your products genuine?

Yes. All products sold on our platform are 100% authentic and sourced from trusted manufacturers or authorized distributors.

14. Do you offer discounts or promotions?

Yes. Subscribe to our newsletter or follow us on social media to stay updated on sales, discounts, and special offers.

15. How can I contact customer support?

You can reach us via email, phone, live chat, or our contact form. Our support team is available Monday–Friday, 8am–6pm.

Shipping Policy

Last updated: June 25, 2024

Thank you for shopping with us. This Shipping Policy outlines how and when your orders are processed and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.

Please note that processing delays may occur during peak seasons, promotions, or unforeseen circumstances.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery timelines:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Delivery times are estimates and may be affected by factors beyond our control, such as customs delays or courier disruptions.

3. Shipping Destinations

We currently ship to:

• Domestic addresses within Nigeria

If we do not ship to your location, you will be notified during checkout.

4. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s).
Tracking information may take up to 24 hours to become active.

5. Delivery Issues

We are not responsible for:

• Delays caused by the courier

• Incorrect or incomplete shipping addresses provided by the customer

• Lost or stolen packages after delivery confirmation

If your package is marked as delivered but not received, please contact the courier directly or reach out to us for assistance.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the damaged item and packaging

We will assess the issue and arrange a replacement or refund where applicable.

7. Address Changes

Once an order has been placed, shipping addresses cannot be changed after the order has been processed.
Please ensure all shipping details are correct before completing your purchase.

8. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Phone: +234 705 576 5563

• Business Hours: Monday - Friday, 8am - 6pm

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Terms & Conditions - SWAPTECH NIGERIA LIMITED

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In General

Swaptech Nigeria Limited (“www.swaptechng.com, www.solar.swaptechng.com,”) owns and operate these Websites.  This document governs your relationship with our websites. Access to and use of these Websites and the products and services available through these Websites (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to these Websites is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason these Websites are unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of these Websites.

The Websites may contain links to other websites (the "Linked Sites"), which are not operated by Swaptech Nigeria Limited. Swaptech Nigeria Limited has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using these Websites, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse these Websites. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through these Website. Breaching this provision would constitute a criminal offense and Swaptech Nigeria Limited will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Swaptech Nigeria Limited or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Swaptech Nigeria Limited and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with Swaptech Nigeria Limited you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Swaptech Nigeria Limited retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Swaptech Nigeria Limited or may in some cases be a third party. Where a contract is made with a third party Swaptech Nigeria Limited is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment 

Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Swaptech Nigeria Limited and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Swaptech Nigeria Limited's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Swaptech Nigeria Limited and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Swaptech Nigeria Limited.

Indemnity

You agree to indemnify, defend and hold harmless Swaptech Nigeria Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.

Variation

Swaptech Nigeria Limited  shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected, all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Swaptech Nigeria Limited. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Swaptech Nigeria Limited.

Return and Refund Policy 

Thank you for shopping at www.swaptechng.com, and www.solar.swaptechng.com. 

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a few days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.

erate Your Return and Refund Policy

Privacy Policy

Last updated: (June 25, 2024)

Swaptech Nigeria Limited operates www.shop.swaptechng.com, www.solar.swaptechng.com,   (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and purchase orders.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier.

Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of

transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of June 25, 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Create your own Privacy Policy